curl --request POST \
--url https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"message": "Hello! Let me help you with that.",
"files": [
{
"media_url": "https://cdn.example.com/files/invoice.pdf",
"filename": "invoice.pdf",
"content_base64": "<string>",
"mime": "application/pdf"
}
],
"user_email": "jsmith@example.com",
"take_over": false
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply"
payload = {
"message": "Hello! Let me help you with that.",
"files": [
{
"media_url": "https://cdn.example.com/files/invoice.pdf",
"filename": "invoice.pdf",
"content_base64": "<string>",
"mime": "application/pdf"
}
],
"user_email": "jsmith@example.com",
"take_over": False
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
message: 'Hello! Let me help you with that.',
files: [
{
media_url: 'https://cdn.example.com/files/invoice.pdf',
filename: 'invoice.pdf',
content_base64: '<string>',
mime: 'application/pdf'
}
],
user_email: 'jsmith@example.com',
take_over: false
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'message' => 'Hello! Let me help you with that.',
'files' => [
[
'media_url' => 'https://cdn.example.com/files/invoice.pdf',
'filename' => 'invoice.pdf',
'content_base64' => '<string>',
'mime' => 'application/pdf'
]
],
'user_email' => 'jsmith@example.com',
'take_over' => false
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply"
payload := strings.NewReader("{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"message": "Reply sent",
"data": {
"conversation_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"sent_by": {
"name": "Jane Doe",
"email": "jsmith@example.com"
},
"replies": [
{
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"type": "text",
"content": "<string>",
"file_url": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
],
"caption_reply": {
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"content": "<string>"
},
"take_over": false
}
}Send a human reply to a conversation
Sends the reply to the customer over the conversation’s channel and records it as a human reply in the conversation history. Text replies work on WhatsApp, SMS, Email, Instagram, and Messenger. Files work everywhere except SMS — each file goes out as the channel’s native message type (picture, playable audio, downloadable document, …) on WhatsApp/Instagram/Messenger, and as real attachments of one email on Email. On WhatsApp the message becomes the first file’s caption; Instagram and Messenger cannot caption media, so the message is delivered as a separate text after the files. Set take_over=true to also hand the conversation over to the replying member — the AI stops answering until the takeover is released.
curl --request POST \
--url https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"message": "Hello! Let me help you with that.",
"files": [
{
"media_url": "https://cdn.example.com/files/invoice.pdf",
"filename": "invoice.pdf",
"content_base64": "<string>",
"mime": "application/pdf"
}
],
"user_email": "jsmith@example.com",
"take_over": false
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply"
payload = {
"message": "Hello! Let me help you with that.",
"files": [
{
"media_url": "https://cdn.example.com/files/invoice.pdf",
"filename": "invoice.pdf",
"content_base64": "<string>",
"mime": "application/pdf"
}
],
"user_email": "jsmith@example.com",
"take_over": False
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
message: 'Hello! Let me help you with that.',
files: [
{
media_url: 'https://cdn.example.com/files/invoice.pdf',
filename: 'invoice.pdf',
content_base64: '<string>',
mime: 'application/pdf'
}
],
user_email: 'jsmith@example.com',
take_over: false
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'message' => 'Hello! Let me help you with that.',
'files' => [
[
'media_url' => 'https://cdn.example.com/files/invoice.pdf',
'filename' => 'invoice.pdf',
'content_base64' => '<string>',
'mime' => 'application/pdf'
]
],
'user_email' => 'jsmith@example.com',
'take_over' => false
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply"
payload := strings.NewReader("{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/conversations/{uuid}/reply")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"message\": \"Hello! Let me help you with that.\",\n \"files\": [\n {\n \"media_url\": \"https://cdn.example.com/files/invoice.pdf\",\n \"filename\": \"invoice.pdf\",\n \"content_base64\": \"<string>\",\n \"mime\": \"application/pdf\"\n }\n ],\n \"user_email\": \"jsmith@example.com\",\n \"take_over\": false\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"message": "Reply sent",
"data": {
"conversation_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"sent_by": {
"name": "Jane Doe",
"email": "jsmith@example.com"
},
"replies": [
{
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"type": "text",
"content": "<string>",
"file_url": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
],
"caption_reply": {
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"content": "<string>"
},
"take_over": false
}
}Authorizations
Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"
Path Parameters
The conversation's UUID
Body
The text to send. Required unless files are given; with files it becomes the caption / email body
4096"Hello! Let me help you with that."
Files to send — URL-based and base64-based items can be mixed. All channels except SMS
10Show child attributes
Show child attributes
Workspace token only: the member the reply is attributed to (required for workspace tokens)
Also take the conversation over — the AI stops replying until released