Update a channel assignment's settings
curl --request PUT \
--url https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"ai_agent": "<string>",
"sla_seconds": 123,
"knowledge_gap": {
"enabled": true,
"threshold": 67,
"hand_off_to": "<string>"
},
"callback": {
"enabled": true,
"user_email": "<string>",
"prompt": "<string>"
},
"overflow": {
"enabled": true,
"target": "<string>"
},
"escalation": {
"enabled": true,
"target": "<string>"
},
"working_hours": {
"enabled": true,
"days": [],
"start": "09:00",
"end": "18:00",
"after_hours": "<string>"
}
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}"
payload = {
"ai_agent": "<string>",
"sla_seconds": 123,
"knowledge_gap": {
"enabled": True,
"threshold": 67,
"hand_off_to": "<string>"
},
"callback": {
"enabled": True,
"user_email": "<string>",
"prompt": "<string>"
},
"overflow": {
"enabled": True,
"target": "<string>"
},
"escalation": {
"enabled": True,
"target": "<string>"
},
"working_hours": {
"enabled": True,
"days": [],
"start": "09:00",
"end": "18:00",
"after_hours": "<string>"
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
ai_agent: '<string>',
sla_seconds: 123,
knowledge_gap: {enabled: true, threshold: 67, hand_off_to: '<string>'},
callback: {enabled: true, user_email: '<string>', prompt: '<string>'},
overflow: {enabled: true, target: '<string>'},
escalation: {enabled: true, target: '<string>'},
working_hours: {enabled: true, days: [], start: '09:00', end: '18:00', after_hours: '<string>'}
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'ai_agent' => '<string>',
'sla_seconds' => 123,
'knowledge_gap' => [
'enabled' => true,
'threshold' => 67,
'hand_off_to' => '<string>'
],
'callback' => [
'enabled' => true,
'user_email' => '<string>',
'prompt' => '<string>'
],
'overflow' => [
'enabled' => true,
'target' => '<string>'
],
'escalation' => [
'enabled' => true,
'target' => '<string>'
],
'working_hours' => [
'enabled' => true,
'days' => [
],
'start' => '09:00',
'end' => '18:00',
'after_hours' => '<string>'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}"
payload := strings.NewReader("{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}"
response = http.request(request)
puts response.read_bodyQueues
Update a channel assignment's settings
Updates any of the per-number settings, exactly as on the Queues screen: mode, AI agent, SLA, knowledge gap (enabled/threshold/hand_off_to), callback (enabled/user_email/prompt), overflow, escalation, working hours. Only the keys you send are changed.
PUT
/
api
/
v1
/
queues
/
{uuid}
/
channels
/
{assignment}
Update a channel assignment's settings
curl --request PUT \
--url https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"ai_agent": "<string>",
"sla_seconds": 123,
"knowledge_gap": {
"enabled": true,
"threshold": 67,
"hand_off_to": "<string>"
},
"callback": {
"enabled": true,
"user_email": "<string>",
"prompt": "<string>"
},
"overflow": {
"enabled": true,
"target": "<string>"
},
"escalation": {
"enabled": true,
"target": "<string>"
},
"working_hours": {
"enabled": true,
"days": [],
"start": "09:00",
"end": "18:00",
"after_hours": "<string>"
}
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}"
payload = {
"ai_agent": "<string>",
"sla_seconds": 123,
"knowledge_gap": {
"enabled": True,
"threshold": 67,
"hand_off_to": "<string>"
},
"callback": {
"enabled": True,
"user_email": "<string>",
"prompt": "<string>"
},
"overflow": {
"enabled": True,
"target": "<string>"
},
"escalation": {
"enabled": True,
"target": "<string>"
},
"working_hours": {
"enabled": True,
"days": [],
"start": "09:00",
"end": "18:00",
"after_hours": "<string>"
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
ai_agent: '<string>',
sla_seconds: 123,
knowledge_gap: {enabled: true, threshold: 67, hand_off_to: '<string>'},
callback: {enabled: true, user_email: '<string>', prompt: '<string>'},
overflow: {enabled: true, target: '<string>'},
escalation: {enabled: true, target: '<string>'},
working_hours: {enabled: true, days: [], start: '09:00', end: '18:00', after_hours: '<string>'}
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'ai_agent' => '<string>',
'sla_seconds' => 123,
'knowledge_gap' => [
'enabled' => true,
'threshold' => 67,
'hand_off_to' => '<string>'
],
'callback' => [
'enabled' => true,
'user_email' => '<string>',
'prompt' => '<string>'
],
'overflow' => [
'enabled' => true,
'target' => '<string>'
],
'escalation' => [
'enabled' => true,
'target' => '<string>'
],
'working_hours' => [
'enabled' => true,
'days' => [
],
'start' => '09:00',
'end' => '18:00',
'after_hours' => '<string>'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}"
payload := strings.NewReader("{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/queues/{uuid}/channels/{assignment}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"ai_agent\": \"<string>\",\n \"sla_seconds\": 123,\n \"knowledge_gap\": {\n \"enabled\": true,\n \"threshold\": 67,\n \"hand_off_to\": \"<string>\"\n },\n \"callback\": {\n \"enabled\": true,\n \"user_email\": \"<string>\",\n \"prompt\": \"<string>\"\n },\n \"overflow\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"escalation\": {\n \"enabled\": true,\n \"target\": \"<string>\"\n },\n \"working_hours\": {\n \"enabled\": true,\n \"days\": [],\n \"start\": \"09:00\",\n \"end\": \"18:00\",\n \"after_hours\": \"<string>\"\n }\n}"
response = http.request(request)
puts response.read_bodyAuthorizations
Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"
Body
application/json
Available options:
autopilot, copilot, human_first Agent uuid, or null to clear
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Response
Assignment updated
⌘I