curl --request POST \
--url https://{subdomain}.mihu.ai/api/v1/ticket-rules \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"condition": "The customer complained about the company, a product or a delivery, even if the AI agent apologised.",
"priority": "normal",
"assign_type": "none",
"queue_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_email": "jsmith@example.com",
"min_confidence": 70,
"is_active": true,
"agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/ticket-rules"
payload = {
"name": "<string>",
"condition": "The customer complained about the company, a product or a delivery, even if the AI agent apologised.",
"priority": "normal",
"assign_type": "none",
"queue_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_email": "jsmith@example.com",
"min_confidence": 70,
"is_active": True,
"agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
condition: 'The customer complained about the company, a product or a delivery, even if the AI agent apologised.',
priority: 'normal',
assign_type: 'none',
queue_uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
assignee_email: 'jsmith@example.com',
min_confidence: 70,
is_active: true,
agent_uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/ticket-rules', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/ticket-rules",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'condition' => 'The customer complained about the company, a product or a delivery, even if the AI agent apologised.',
'priority' => 'normal',
'assign_type' => 'none',
'queue_uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'assignee_email' => 'jsmith@example.com',
'min_confidence' => 70,
'is_active' => true,
'agent_uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/ticket-rules"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{subdomain}.mihu.ai/api/v1/ticket-rules")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/ticket-rules")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}"
response = http.request(request)
puts response.read_bodyCreate a rule (opens tickets automatically from matching conversations)
Once active, every finished conversation that matches condition (with confidence ≥ min_confidence) opens a ticket with this rule’s priority, sent to the chosen queue or member. Write the condition the way you would explain it to a colleague; one situation per rule.
curl --request POST \
--url https://{subdomain}.mihu.ai/api/v1/ticket-rules \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"condition": "The customer complained about the company, a product or a delivery, even if the AI agent apologised.",
"priority": "normal",
"assign_type": "none",
"queue_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_email": "jsmith@example.com",
"min_confidence": 70,
"is_active": true,
"agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
'import requests
url = "https://{subdomain}.mihu.ai/api/v1/ticket-rules"
payload = {
"name": "<string>",
"condition": "The customer complained about the company, a product or a delivery, even if the AI agent apologised.",
"priority": "normal",
"assign_type": "none",
"queue_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"assignee_email": "jsmith@example.com",
"min_confidence": 70,
"is_active": True,
"agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
condition: 'The customer complained about the company, a product or a delivery, even if the AI agent apologised.',
priority: 'normal',
assign_type: 'none',
queue_uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
assignee_email: 'jsmith@example.com',
min_confidence: 70,
is_active: true,
agent_uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
})
};
fetch('https://{subdomain}.mihu.ai/api/v1/ticket-rules', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{subdomain}.mihu.ai/api/v1/ticket-rules",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'condition' => 'The customer complained about the company, a product or a delivery, even if the AI agent apologised.',
'priority' => 'normal',
'assign_type' => 'none',
'queue_uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'assignee_email' => 'jsmith@example.com',
'min_confidence' => 70,
'is_active' => true,
'agent_uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://{subdomain}.mihu.ai/api/v1/ticket-rules"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://{subdomain}.mihu.ai/api/v1/ticket-rules")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://{subdomain}.mihu.ai/api/v1/ticket-rules")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"condition\": \"The customer complained about the company, a product or a delivery, even if the AI agent apologised.\",\n \"priority\": \"normal\",\n \"assign_type\": \"none\",\n \"queue_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"assignee_email\": \"jsmith@example.com\",\n \"min_confidence\": 70,\n \"is_active\": true,\n \"agent_uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n}"
response = http.request(request)
puts response.read_bodyAuthorizations
Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"
Body
120When to open a ticket, in plain language — the AI compares each finished conversation against this text
"The customer complained about the company, a product or a delivery, even if the AI agent apologised."
low, normal, high, urgent none, queue, user Required when assign_type = queue
Required when assign_type = user
A ticket is opened only when the AI is at least this sure the conversation matches
30 <= x <= 100Create the rule for ONE agent. If the agent still inherits, the workspace rules are first copied into its own set and this rule is added to it; from that moment the workspace rules no longer apply to this agent — only its own set does. Omit for a workspace rule.
Response
Rule created