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GET
Cross-channel conversation-session metrics

Authorizations

Authorization
string
header
required

Use a Bearer token to access these API endpoints. Example: "Bearer {your-token}"

Query Parameters

from
string<date-time>
required
to
string<date-time>
required
compare_prev
boolean
default:false
granularity
enum<string>
default:total
Available options:
total
channel
string
Example:

"call,whatsapp"

agent_uuid
string<uuid>
campaign_uuid
string<uuid>

Response

OK

meta
object
totals
object
rates
object
duration_sec
object
messages_per_session
object
latency_ms
object

p50/p95 in ms; null when no voice records

previous
object | null