curl --request POST \
  --url https://{subdomain}.mihu.ai/api/v1/agents/{uuid}/guidelines \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "content": "Always confirm vehicle VIN or license plate before creating a service appointment.",
  "order": 0
}
'

{
  "data": {
    "agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>",
    "company_name": "<string>",
    "role": "<string>",
    "objective": "<string>",
    "tone": "<string>",
    "behavior_guidelines": "<string>",
    "company_service": "<string>",
    "topic": "<string>",
    "length_detail": "<string>",
    "interest_of_product": "<string>",
    "negative_response": "<string>",
    "custom_prompt": "<string>",
    "language": "<string>",
    "speed": "<string>",
    "timezone": "<string>",
    "appointment_scheduling_enabled": true,
    "appointment_scheduling_randomly": true,
    "custom_llm_url": "<string>",
    "recommendations": "<string>",
    "settings": {
      "voice": {},
      "text": {},
      "memorize": {},
      "evaluation": {}
    },
    "guidelines": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "Always confirm vehicle VIN or license plate before creating a service appointment.",
        "order": 0
      }
    ],
    "notes": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "Service appointments take 60-90 minutes for standard maintenance, 2-4 hours for warranty work. Same-day pickup is available before 4 PM.",
        "order": 0
      }
    ],
    "procedures": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "Book service appointment",
        "description": "Used when the customer wants to schedule a service appointment for their vehicle.",
        "steps": [
          {
            "order": 1,
            "description": "Ask the customer for their vehicle license plate or VIN.",
            "intent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
          }
        ]
      }
    ],
    "training": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "content": "What does Volvo's standard warranty cover?",
        "intent": "warranty_inquiry",
        "response": "Volvo's standard warranty covers 4 years or 100,000 km, whichever comes first, including parts and labor at any authorized service center. Would you like the details for your specific model?"
      }
    ],
    "intents": [
      {
        "intent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "key": "<string>",
        "name": "<string>",
        "description": "<string>",
        "recommendation_actions": "<string>",
        "confidence_threshold": 123,
        "is_system": true,
        "intent_llm_handle_by_response": true,
        "webhook": {
          "url": "<string>",
          "auth_token": "<string>"
        },
        "parameters": [
          {
            "key": "email",
            "default": "<string>",
            "type": "string",
            "required": true
          }
        ],
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "webhooks": [
      {
        "webhook_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "url": "<string>",
        "events": [],
        "is_active": true,
        "has_secret": true,
        "created_at": "2023-11-07T05:31:56Z",
        "updated_at": "2023-11-07T05:31:56Z"
      }
    ],
    "appointments": {},
    "routing_rules": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "detection_mode": "intent",
        "trigger_keyword": "sales",
        "department_name": "Sales Department",
        "phrases": [
          "I want to talk to sales"
        ],
        "ai_prompt": "Detect when the customer wants to speak with the sales team — they may ask about pricing, new products, quotes, or directly mention sales.",
        "voice_response": "Sure, I'll transfer you to our sales team now. One moment please.",
        "voice_on_error": "I'm sorry, I couldn't reach sales right now. Please call back later or leave a message.",
        "voice_on_success": "You've been successfully connected. Have a great day.",
        "destination_type": "extension",
        "destination": "101",
        "destination_agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "transfer_type": "transfer_call",
        "transfer_config": {},
        "priority": 1,
        "is_active": true
      }
    ],
    "guard_rules": [
      {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "Legal complaint escalation",
        "when_condition": "Customer mentions a legal complaint, lawyer, lawsuit, or threatens to take legal action.",
        "example_phrases": [
          "I'm calling my lawyer about this"
        ],
        "then_action": "forward",
        "selected_channels": [],
        "say_before_forwarding": "I understand this is important — let me connect you with someone who can help.",
        "say_before_end": "I'm sorry I couldn't help further. Please contact our team directly. Goodbye.",
        "destination": "<string>",
        "destination_agent_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "is_active": true,
        "is_default": false
      }
    ],
    "phone_numbers": [
      {
        "phone_number_uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "number": "<string>",
        "country_code": "<string>",
        "type": "<string>",
        "capabilities": {
          "call": true,
          "sms": true,
          "whatsapp": true,
          "whatsapp_call": true
        }
      }
    ],
    "channels": [
      {}
    ],
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z"
  }
}